Here are answers to the most common questions about our warranty and guarantee.
Q: What does the Lifetime Color Guarantee cover?
A: Tarnishing or discoloration of any jewelry, for life.
Q: What if my item is damaged (scratched, broken, or missing stones)?
A: Damage is covered under our 30-day policy. After that timeframe, it isn’t included under warranty.
Q: What if the item I need replaced is out of stock?
A: We’ll provide a gift card or help you choose an alternative item of equal value.
Q: Do I need to return the tarnished item?
A: No, we just need a clear photo and your order number.
Still have questions? Send us an email. 💌
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