Return Shipping – Who Pays?

We like to keep things transparent ✨

Here’s how return shipping works with Louise Carter:

1. Customer covers return postage

   • Return shipping costs are the customer’s responsibility for change-of-mind returns or exchanges.

2. Exceptions: damaged or incorrect items

   • If your jewellery arrives damaged or you receive the wrong item, we’ll happily cover the cost by sending a replacement, reshipping, or issuing store credit 💕

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📌 Note about tracking
All returns must be sent using a tracked shipping service.

• Refunds require tracking details to be provided.

• If tracking information isn’t shared with us, we can only issue store credit.

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💛 Why we do this
This policy helps us keep our jewellery fairly priced and ensures every return is safe, secure, and handled smoothly.