Received a Damaged or Incorrect Item

If your jewelry arrives damaged or you receive the wrong item, we’ll make it right 💛

Here’s what to do:

1. Contact us within 48 hours of delivery

   • Email 📧 [e-mail] with your order number and a brief description of the issue.

2. Provide clear photos

   • Please include photos of the item and the packaging so we can quickly confirm what went wrong.

3. Receive your resolution

   • Once confirmed, we’ll arrange one of the following based on your preference:

     • A replacement item

     • Reshipment of the correct product

     • Store credit (gift card)

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📌 Note about returns
We don’t require damaged or incorrect items to be sent back to us. Photos are enough for us to process your resolution quickly.

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💡 Tip: The sooner you contact us with photos, the faster we can resolve your issue and get the right jewelry to you ✨